WHEN ONE COMPLAINS, ALL COMPLAIN

On Thursday I had a lady approach me to tell me that her washer stopped working and the door wouldn’t open. This isn’t unusual so I grab my Phillips screw driver and a flat one just in case the machine was broken. Turns out, it was and it wouldn’t spin her clothes. I couldn’t fix the machine on the spot and I needed a part (which I didn’t have in the store) so I put the machine “out of service”. I refunded the quarters back to the customer and made my way back to the front until another lady approached me in a panicked voice saying that the dryer was broken because her clothing isn’t dry. (Keep in mind, the moron broke her cover). She stated that her dryer wasn’t hot and that her towels weren’t dry. I asked her how many quarters she put in her dryer and she said “five”. Then I asked her how many minutes there were and she said “28”. Okies, MATH TIME! Five times eight does NOT equal to 28.

I listened to her problem and I dropped a quarter into the dryer and put it on hot to see if the dryer was heating. As I was doing that, she yells “OH MY GOD! HOW DID YOU PUT IT ON HOT!?” Two thoughts came running into my head: 1. Why do you still exist in society? and 2. Can I please bash your head against the dryer door? I pre –prepared myself for this stupidity and started to explain to her how to push the button with the following instructions:
1. Take your finger and choose the temperature you want.
2. Push the word on the temperature button once.
3. Remove finger.


I don’t think she enjoyed my sarcastic help but her response was “Oh! So you have to push the word and not the light! I see now, I was pushing the light over here and I was wondering why it wasn’t working. I thought you guys didn’t have the hot option but you do. I was just pressing the wrong button. You see, I am from out of town and I just have two or three times a year to do my mother’s laundry.” I wanted to ask her “you only do your mom’s laundry three times a year?” but I just let it go and answered that question by myself. The answer was “yes.” Trust me… it saved me a couple of brain cells that she may have killed. Honestly, I believe that once a customer makes a complaint publicly, others will follow. It ALWAYS happens.
I have this customer that always complains there isn’t enough water in the washer and I have told him “you are the only one complains. Obviously a problem isn’t with the machines.” He had given me one of those “how dare you” faces but I just walked away; however, when he complains, another customer complains about the machine eating their quarters where 98% of the time, I prove them wrong.

A poster that I would LOVE to put in my laundromat would say the following:

PEOPLE, STOP BEING STUPID AND DON’T FOLLOW OTHER PEOPLE’S COMPLAINTS. YOU WILL JUST GET MOCKED BY ME FOLLOWED BY US, AT THE LAUNDROMAT, GIVING YOU A NAME!
STOP IT!