... Is brought to you by a Jewish episode.
I never had a problem with one of the companies we service. I show up, pick-up and drop off without a problem. Sometimes it is a bit uncomfortable when the guy just sits and smiles at me but I have gotten past that... somewhat.
Anyways, today I go to our scheduled time that HE gave me to do a pick up and to drop off a jacket. I saw the truck in the driveway so my first thought was "it must be a madhouse in there" and my second thought was "I hope he is in a good mood." Never has this guy ever yelled at me but he has repeated many things over and over due to paranoia even though the instructions are clearly stated on the paper, taped to the bag and a copy placed inside the bag. He even hands me a copy with the instructions. So after 3-4 papers of the instructions handed to me, he manages to stand there and emphasize the following:
"Please, please put these in boxes and fold them. Please, please do not mix up the items. This is VERY important." My reply is "I know, I have done this before. I assure you the best quality will be given to you with the instructions followed to the max" and his reply is "this isn't a laughing matter, I'm being serious." And I give back "I know you are, I am too."
It must be my passive voice that I tend to give at times where people have to state the obvious a couple of times but trust me, "moron" isn't written across my face.
So today, when I enter the massively busy place to deliver the item that needed to be delivered, I greet him with a cheery voice and he barks back "now is not the time!" Being that this is the first time that he barked at me I thought "whats next, couples therapy" and I told him "um, ok... want me to leave this with you?" and he said "I don't care what you do, now is not the time." Seeing that there wasn't a path for me to get to the other side, I told him "okay, when you are ready, give me a call or I will see you tomorrow." He said in an angry voice "fine." Normally, some people would be upset that they were yelled at for nothing and I would too but this mini event made me laugh all the way to my parked car. Seeing a short angry guy buried behind boxes and plastic just made me laugh... I pictured Cartman at some point and then I pictured my friend, who is also Jewish just laughing and saying "See, I told you..."
Guess that wasn't the right time to ask him which name brand has the best Kosher salt...... heh......
Signing out with a smile and a deli pickle,
LG
Showing posts with label service. Show all posts
Showing posts with label service. Show all posts
Monday, October 26, 2009
Monday, June 15, 2009
WHEN IT RAINS, IT POURS...
This happened last year in September. In the past, I used to write down the events based on the customers and myself.
This customer was the first and last time I saw him. It happened last year in September and it was raining. This guys came in and he started asking questions. I was answering every single question with a smile and a hyped up voice. According to him, I was giving him an attitude and he started to lecture me on respecting the elders. Of course, I started to defend myself since I didn't do anything wrong. He then started to demand for a manager or a supervisor.... here is the conversation:
Customer: I need to speak to the manager.
Me: Sure! Let me get her. *I duck under the counter and come back up* May I help you?
Customer: And I guess you are the manager?Me: Good guess! Now what do you want?
Customer: I dont know if these need to be washed or dry cleaned.
Me: Did you read the label?
Customer: Label?
Me: Nevermind... um, dry cleaned.
Customer: OKies. Its free right?
Me: Yeah if you give me your arm.
Customer: Can I have my clothes back?
Me: Why?
Customer: I don't want to give me arm.Me:.... I was kidding.....
Customer: I don't trust you.
Me: You are kidding right?
Customer: Clothes, please.
Me: Fine.
Customer: Well you guys charge?
Me: Yes...
Customer: ok thank you.
Me: *mumbles* Wtf?
Rain bring out crazy and disturbing people at times... then again, im not any better at times. Heeey theres my meds...
This customer was the first and last time I saw him. It happened last year in September and it was raining. This guys came in and he started asking questions. I was answering every single question with a smile and a hyped up voice. According to him, I was giving him an attitude and he started to lecture me on respecting the elders. Of course, I started to defend myself since I didn't do anything wrong. He then started to demand for a manager or a supervisor.... here is the conversation:
Customer: I need to speak to the manager.
Me: Sure! Let me get her. *I duck under the counter and come back up* May I help you?
Customer: And I guess you are the manager?Me: Good guess! Now what do you want?
Customer: I dont know if these need to be washed or dry cleaned.
Me: Did you read the label?
Customer: Label?
Me: Nevermind... um, dry cleaned.
Customer: OKies. Its free right?
Me: Yeah if you give me your arm.
Customer: Can I have my clothes back?
Me: Why?
Customer: I don't want to give me arm.Me:.... I was kidding.....
Customer: I don't trust you.
Me: You are kidding right?
Customer: Clothes, please.
Me: Fine.
Customer: Well you guys charge?
Me: Yes...
Customer: ok thank you.
Me: *mumbles* Wtf?
Rain bring out crazy and disturbing people at times... then again, im not any better at times. Heeey theres my meds...
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