I will admit that yesterday I did not feel like posting. I was zombified. I only had three hours of sleep the night before because Mr. Toss and Ms. Turn decided for me that I didn't need sleep. I managed to cut caffeine out of my diet and when I cad that large cup of coffee yesterday, I felt worse after drinking it.
Anywhoots, now I present to you yesterday post!
My co- worker took someones laundry as a drop off and the guy failed to answer the "do you have any blanket, rugs, or comforters in your bag" question. Fortunately, there was a reason to it. It wasn't his laundry bag. It was his brothers. What my co-worker failed to do is call the actual owner of the laundry bag and ask if he wanted his blanket to be washed. Unfortunately, the brother gave the owners name on the ticket but not the phone number. As a matter of fact, the number that was given to me was linked to a restaurant. -sighs- We decided to wash the blanket and not charge it full price. The reason we didn't charge full price was because I didn't want to deal with the owner of the clothes at pick up time. Sadly, he gave me a hard time and I concluded that I should charge people full price no matter what because miserable people will never be pleased at a friendly (with a motive) discount.
He comes at night and his to pick up his crap and the total was 37.85. Without the blanket it would have been 32.85. Now, if I were to charge the blanket at a normal price, it would have been twelve dollars more. He bitched and moaned about the price and I let him. I just had my hand out while he was doing that so I can get the cash. He didn't look at my facial expression which was *I don't give a fuck, give me the money you moron* Why is he a moron? Well because of this... Oh before I go ahead with the dialogue, I will give you a description of him. He is Mexican, his height is about 5'4", approximately 175 pounds, black hair, tanned, and his two front teeth were made out of gold. His accent was thick and his English was decent. This is what went on:
Moron (ron): Why so much?
Me: Well, we charged you for the blanket but not at full price and we also deducted the weight of the blanket from your bag. This way, you wont pay more.
Ron: But why do I have to pay for it?
Me: Because it is clean?
Ron: How much you charge for the blanket? -He is saying this while he is going through his stack of cash-
Me: Being that it is a Queen size, we charge twelve but I only charged you five dollars. You didn't give me the right phone number for me to call you.
Ron: Why I pay so much?
Me: Because we cleaned your stuff and those are our prices.
Ron: But why?
-I felt like saying "chicken thigh" or "because you touch yourself at night"-
Me: Your total is 37.85.
Ron: I no drop this off. My brother did.
Me: Well we asked him and now it is clean. Would you have preferred if we didn't wash it?
(here is the line)
Ron: I drive taxi!
Me: Well, good! I work at a laundromat!
Ron: Taxi!
-This is where I thought *great, he is going to kill me*-
Me: Okies, thank you!
Ron: *mumbles something is Spanish* I never come back! Why did my brother come here?
Me: Oh! I know! Because you told him to take your clothes to the laundromat to have them cleaned!
He wasn't too happy about the last line. He did hold up the line of customers but all four of them said they were entertained. They also sided with me and one of them said "your sarcasm really shined with that last line." I think I may have blushed when he said that but I'm not too sure... Oh well!
Thanks to him, I believe that all gypsy cab owners are crazy and I don't think I will be getting in one anytime soon.
Showing posts with label drop off. Show all posts
Showing posts with label drop off. Show all posts
Thursday, January 21, 2010
Thursday, January 14, 2010
RUGATTACK
Rugattack (rug-attack) is a word that I just made up and it is used when people get into a bitchy mode over a rug charge. Actually, I just changed it from Rugattack to Rugrage.
Yesterday, a petite female came into my Laundromat. I will call her Bitchiana.
Bitchiana dropped off 40-something pounds worth of laundry and when she dropped it off, I asked her specifically if she had any rugs, blankets, or comforters in her bag. See, in my Laundromat we charge extra for items like that. Now if the rug isn’t thick and it’s just a flimsy rug, we won’t charge; however if it is a thick cotton rug, we charge it. We charge these items because it takes FOREVER to dry and we keep feeding the dryer quarters. Sometimes, a thick cotton rug will take up to five bucks in quarters to dry. We would charge the customer between 5-8 bucks extra on their slip. We even have signs taped on the counter and to the wall letting the customers know that these items are charged extra. Another customer of mine doesn’t want his rug dried because he doesn’t want to pay the extra money. He let us know from day one and he doesn’t have a problem with it. On the other hand, this lady was a total bitch.
Now, throughout the story keep in mind the following details, I asked her if she had another of the above items in her laundry bag and she answered with a no. In addition, she isn’t our regular customer and she complained about stuff that WE did but really, we didn’t. Oh yeah and all of this happened BEFORE we serviced her laundry bag. Furthermore, I introduce to you the dialogue of last night and this morning.
Bitchiana (B): Drop off.
Me: Sure~ It will be ready tomorrow night at 6pm. Is that ok?
B: Yes.
Me: Do you have any blankets, rugs, or comforters?
B: No but I have pillow cases.
Me: We don’t charge pillow cases unless the actual pillow is in there. Do you have the actual pillow in there? We charge extra for those things.
B: No.
Me: And no rugs or anything?
B: Nope. Bed sheets and a couple of clothes.
Me: Okays, no problem.
B: Just make sure you don’t shrink my stuff.
Me: Well, we don’t dry peoples clothing on hot unless it is a rug or something. Also just to let you know, clothing over time shrink.
-Bitchianas voice turns demanding and bitchy-
B: I am talking about my pillow cases. You guys shrink my stuff.
Me: And you have brought your clothes to us?
B: Yes.
Me: Oh. Hm. I don’t remember you but that must have happened when you brought them somewhere else.
B: No! I bring them here.
Me: Well, your stuff will be ready tomorrow. Good night.
Bitchiana flashed me with this look of evil… As if she was going to punch me in the face.
Now as you can see from the dialogue, I was being nice and I explained to her how we work. She on the other hand wasn’t so nice but I ignored her for the mere fact that my shift was ending and I just didn’t want to be “upset”.
Today, I went to the Laundromat to fold a couple of stuff. I was asked to come in early since the owner had to go to a private affair. I was sorting through Bitchiana’s clothes and I observed that she had mostly bed sheets and pillow cases, that is until I came upon a thick cotton rug (I will have a link of the rug at the end of the blog). The rug is pretty big and if I didn’t have issues with perception of measurement, I would give you the numbers. I went over to my co-worker and I told her “the bitch from last night has a rug in her wash… either she doesn’t understand what a rug is or she thought she was being slick.” She was trying to be slick and I concluded that from the telephone conversation she and I had this morning. It went like this.
Me: Hi, is this Bitchiana?
B: Yes.
Me: This is Lillaundry girl; you dropped off your laundry last night.
B: What do you want?
(Oh yeah, not rude at all lady…)
Me: Well, yesterday I asked you if you had a rug in your laundry and you said you didn’t. I found one in your wash. We washed it already but I was wondering if you want us to dry it for you. There will be an extra charge of five dollars.
B: What did you find?
Me: -sigh- A rug. A beige rug. You know… like a bath mat. Your beige cotton rug.
B: What about it?
Me: Do you want us to dry it?
B: Well, the other Laundromat doesn’t charge me. No other Laundromat charges me for that.
(Mind you, she says she always brings her clothes to us to wash)
Me: Well, we charge. Want it dried or not? We aren’t like the other Laundromat.
B: Don’t dry it!
By the time I went to say “okay thanks, bye”, she just rudely hung up on me. My tone wasn’t bitchy or anything. Considering the fact that it was morning, I was… calm and wishing I was back in bed. I put her rug on the furnace to dry until she comes. –shrugs-
Like I said, sometimes rugs we don’t charge if they are thin and flimsy and other times we do when they are double thick like this one. We let our customers know and we ASK them if there are any in their bags. We also charge extra because we don’t wash the rugs with the clothes. As a matter of fact, it isn’t sanitary (even though they are being washed with dirty clothes). Some people like the fact that we take their clothes into consideration and others could care less. So we wash them separately, dry them separately, and then we package them in their own lil’ bag. To me, that is service; however we have customers that say “oh just wash it with our clothes” and we do. We don’t charge the same price. We knock off a couple of dollars and just charge for the drying. When they ask for it to be air dried, then we don’t bother charging them at all. That is how it goes and that is what gets explained to my customers. The regulars know this and they don’t mind because they enjoy the service. Mind you, these past two weeks customers who have tried us, told us “our clothes come out cleaner and fluffier with you guys” or “I like this Laundromat.” Of course I heard a lady last night saying “this Laundromat is too bright for me, I fucking hate it.” Then again, she looked miserable….
Anyways…
Bitchiana was out of line for being rude and bitchy towards me, even after explaining to her what the charged were. Oh yeah, don’t forget the lying too! This lady really irked me… Let’s see what she says when she picks up tonight!
What do you guys think about the extra charge for rugs, blankets, and comforters?
Oh yeah! Here is a link of the rug image!
http://www.amazon.com/Pinzon-Luxury-Reversible-34-Inch-Bath/dp/B000T2WYK8/ref=sr_1_24?ie=UTF8&s=home-garden&qid=1263497569&sr=1-24
Yesterday, a petite female came into my Laundromat. I will call her Bitchiana.
Bitchiana dropped off 40-something pounds worth of laundry and when she dropped it off, I asked her specifically if she had any rugs, blankets, or comforters in her bag. See, in my Laundromat we charge extra for items like that. Now if the rug isn’t thick and it’s just a flimsy rug, we won’t charge; however if it is a thick cotton rug, we charge it. We charge these items because it takes FOREVER to dry and we keep feeding the dryer quarters. Sometimes, a thick cotton rug will take up to five bucks in quarters to dry. We would charge the customer between 5-8 bucks extra on their slip. We even have signs taped on the counter and to the wall letting the customers know that these items are charged extra. Another customer of mine doesn’t want his rug dried because he doesn’t want to pay the extra money. He let us know from day one and he doesn’t have a problem with it. On the other hand, this lady was a total bitch.
Now, throughout the story keep in mind the following details, I asked her if she had another of the above items in her laundry bag and she answered with a no. In addition, she isn’t our regular customer and she complained about stuff that WE did but really, we didn’t. Oh yeah and all of this happened BEFORE we serviced her laundry bag. Furthermore, I introduce to you the dialogue of last night and this morning.
Bitchiana (B): Drop off.
Me: Sure~ It will be ready tomorrow night at 6pm. Is that ok?
B: Yes.
Me: Do you have any blankets, rugs, or comforters?
B: No but I have pillow cases.
Me: We don’t charge pillow cases unless the actual pillow is in there. Do you have the actual pillow in there? We charge extra for those things.
B: No.
Me: And no rugs or anything?
B: Nope. Bed sheets and a couple of clothes.
Me: Okays, no problem.
B: Just make sure you don’t shrink my stuff.
Me: Well, we don’t dry peoples clothing on hot unless it is a rug or something. Also just to let you know, clothing over time shrink.
-Bitchianas voice turns demanding and bitchy-
B: I am talking about my pillow cases. You guys shrink my stuff.
Me: And you have brought your clothes to us?
B: Yes.
Me: Oh. Hm. I don’t remember you but that must have happened when you brought them somewhere else.
B: No! I bring them here.
Me: Well, your stuff will be ready tomorrow. Good night.
Bitchiana flashed me with this look of evil… As if she was going to punch me in the face.
Now as you can see from the dialogue, I was being nice and I explained to her how we work. She on the other hand wasn’t so nice but I ignored her for the mere fact that my shift was ending and I just didn’t want to be “upset”.
Today, I went to the Laundromat to fold a couple of stuff. I was asked to come in early since the owner had to go to a private affair. I was sorting through Bitchiana’s clothes and I observed that she had mostly bed sheets and pillow cases, that is until I came upon a thick cotton rug (I will have a link of the rug at the end of the blog). The rug is pretty big and if I didn’t have issues with perception of measurement, I would give you the numbers. I went over to my co-worker and I told her “the bitch from last night has a rug in her wash… either she doesn’t understand what a rug is or she thought she was being slick.” She was trying to be slick and I concluded that from the telephone conversation she and I had this morning. It went like this.
Me: Hi, is this Bitchiana?
B: Yes.
Me: This is Lillaundry girl; you dropped off your laundry last night.
B: What do you want?
(Oh yeah, not rude at all lady…)
Me: Well, yesterday I asked you if you had a rug in your laundry and you said you didn’t. I found one in your wash. We washed it already but I was wondering if you want us to dry it for you. There will be an extra charge of five dollars.
B: What did you find?
Me: -sigh- A rug. A beige rug. You know… like a bath mat. Your beige cotton rug.
B: What about it?
Me: Do you want us to dry it?
B: Well, the other Laundromat doesn’t charge me. No other Laundromat charges me for that.
(Mind you, she says she always brings her clothes to us to wash)
Me: Well, we charge. Want it dried or not? We aren’t like the other Laundromat.
B: Don’t dry it!
By the time I went to say “okay thanks, bye”, she just rudely hung up on me. My tone wasn’t bitchy or anything. Considering the fact that it was morning, I was… calm and wishing I was back in bed. I put her rug on the furnace to dry until she comes. –shrugs-
Like I said, sometimes rugs we don’t charge if they are thin and flimsy and other times we do when they are double thick like this one. We let our customers know and we ASK them if there are any in their bags. We also charge extra because we don’t wash the rugs with the clothes. As a matter of fact, it isn’t sanitary (even though they are being washed with dirty clothes). Some people like the fact that we take their clothes into consideration and others could care less. So we wash them separately, dry them separately, and then we package them in their own lil’ bag. To me, that is service; however we have customers that say “oh just wash it with our clothes” and we do. We don’t charge the same price. We knock off a couple of dollars and just charge for the drying. When they ask for it to be air dried, then we don’t bother charging them at all. That is how it goes and that is what gets explained to my customers. The regulars know this and they don’t mind because they enjoy the service. Mind you, these past two weeks customers who have tried us, told us “our clothes come out cleaner and fluffier with you guys” or “I like this Laundromat.” Of course I heard a lady last night saying “this Laundromat is too bright for me, I fucking hate it.” Then again, she looked miserable….
Anyways…
Bitchiana was out of line for being rude and bitchy towards me, even after explaining to her what the charged were. Oh yeah, don’t forget the lying too! This lady really irked me… Let’s see what she says when she picks up tonight!
What do you guys think about the extra charge for rugs, blankets, and comforters?
Oh yeah! Here is a link of the rug image!
http://www.amazon.com/Pinzon-Luxury-Reversible-34-Inch-Bath/dp/B000T2WYK8/ref=sr_1_24?ie=UTF8&s=home-garden&qid=1263497569&sr=1-24
Tuesday, August 11, 2009
NUMBER 4-BATHROOM BREAK
I am starting to believe that when I go to the bathroom something really does happen... well something always happens but like maybe a mini-parade as well? I go to the bathroom for two minutes and I come back to see a lady putting clothes in the washer. WHY!? There is a 35 gallon storage bin right next to you with the vacuum tools. WHY ARE YOU DOING LAUNDRY!? She was Spanish and did not know a word of English so I pointed to the door and she stared at the sign and blinked back at me. Why can't you read your own language? OH MY BEJEEZUS!!!
It took my almost 10 mins to get rid of her until one of the maintenance workers told her what was going on.
Another customer came in to leave his laundry for us to wash but he took it back because he wanted it to be done today. I explained to him twice that maintenance was going on and that the sign was put up a week and a half ago to warn our patrons. Plus, who does their laundry at the last minute when they are down to the last piece of underwear? That is disgusting. He took it to the other laundry place near us but oh well. He should have planned ahead.
It took my almost 10 mins to get rid of her until one of the maintenance workers told her what was going on.
Another customer came in to leave his laundry for us to wash but he took it back because he wanted it to be done today. I explained to him twice that maintenance was going on and that the sign was put up a week and a half ago to warn our patrons. Plus, who does their laundry at the last minute when they are down to the last piece of underwear? That is disgusting. He took it to the other laundry place near us but oh well. He should have planned ahead.
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